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Welcome to the Horizon Hoppers Travel Help Centre — your one-stop resource for common questions and important information about bookings, payments,and travel protection.
 
If you can’t find what you’re looking for here, our friendly support team is always happy to help at support@horizonhopperstravel.co.uk.

Q1: How can I make a booking?
You can book flights, hotels, and holiday packages directly on our website www.horizonhopperstravel.co.uk.For tailor-made trips or special group requests, you can also contact our travel consultants by email or phone.
 
Q2: Will I receive a booking confirmation?
Yes. Once your booking is completed, you’ll receive an instant confirmation email with all travel details.Please check your inbox (and junk folder) for this confirmation before travelling.
 
Q3: Can I make changes to my booking?
Yes, in most cases changes can be made before travel; however, change fees or fare differences may apply depending on the airline or supplier’s policy.
To request a change, please email supports@horizonhopperstravel.co.uk with your booking reference and updated details.
 
Q4: How can I cancel my booking?
Cancellation terms vary depending on your flight, hotel, or package type. Please refer to your booking confirmation for the applicable terms or contact our team at cancellations@horizonhopperstravel.co.uk.
Refunds (if applicable) will be processed in line with supplier and ATOL regulations.

Q5: What payment methods do you accept?
We accept major debit and credit cards, including Visa, Mastercard, and American Express.
All payments are processed securely through verified and encrypted gateways for your safety.
 
Q6: Will I receive an invoice or receipt?
Yes, a detailed invoice and ATOL Certificate (for flight-inclusive holidays) will be issued automatically after your booking and payment are confirmed.
 
Q7: Can I pay in installments?
In certain cases, especially for group or holiday bookings, we may offer deposit and balance payment options. Please check with our travel consultant for eligibility before confirming your booking.

Q8: How do you offer such competitive airfares?
We work with leading UK consolidators such as Skylord Travel, The Holiday Team, and Brightsun, who are approved IATA partners.
 
Q9: Can I select my seat or add baggage?
Yes, you can usually select seats or add baggage after booking through the airline’s website using your airline booking reference.Alternatively, our team can assist you in making these requests.

Q10: How do you source your hotel rates?
We partner with trusted hotel suppliers such as Hotelbeds X, IoL X (illusion), Within Earth, TBO, Tour Mind, Escalabeds, Perlatours DMC, TravelgateXgiving access to thousands of hotels globally — from luxury resorts to budget stays.
 
Q11: Can I make special requests (e.g., early check-in, connecting rooms)?
Yes. Please include your special requests at the time of booking or email support@horizonhopperstravel.co.uk

Q12: Do you provide airport transfers or car rentals?
Yes. We offer private and shared airport transfers, chauffeur-driven cars, and car rentals through our verified local partners.
You can book transfers when purchasing your package or separately by contacting booking@horizonhopperstravel.co.uk.

Q13: What is ATOL and how am I protected?
Horizon Hoppers Travel Ltd is licensed by the Civil Aviation Authority (CAA) under ATOL No. 12667.
This means that when you book a flight-inclusive holiday or package with us, your money and travel arrangements are fully protected.You’ll receive an ATOL Certificate explaining exactly what is covered.
 
Q14: Do all bookings include ATOL protection?
Only bookings that include flights and qualifying travel services form a flight-inclusive package covered under ATOL.
If your booking does not include flights, it may be protected under separate supplier or insurance arrangements.
 
Q15: Where can I verify your ATOL licence?
You can verify our licence directly on the CAA website: www.caa.co.uk/ATOL-protection or by searching Horizon Hoppers Travel Ltd (ATOL 12667).

Q16: When will I receive my tickets or vouchers?
Travel documents are usually sent by email within 24–48 hours of full payment.
If you haven’t received them within that time, please check your junk folder or contact us immediately.
 
Q17: Do I need a visa or travel insurance?
Visa and entry requirements vary depending on your destination and nationality.
It is the traveller’s responsibility to ensure they meet all entry, passport, and health requirements before departure.
We strongly recommend arranging adequate travel insurance before your trip.

Q18: How can I contact customer support?
You can reach us via:
During office hours, we aim to respond within 24 hours.
 
Q19: What if I need help while I’m abroad?
If you’re traveling and need urgent assistance, please contact our 24-hour emergency helpline listed on your ATOL Certificate or travel documents.

Q20: How can I provide feedback or make a complaint?
We’re always striving to improve our services.If you’d like to share feedback or raise a complaint, please email feedback@horizonhopperstravel.co.uk.

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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate

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